Are you aware of your personal emotions and how you behave in front of others? Can you control your anger and frustrations?

How well do you relate to others’ feelings and behaviours, and interact with them to build relationships?

Do you know how you can exercise emotional intelligence and empathy to become a better leader?

Learn about 9 different personality types

Emotional intelligence is the ability to understand and manage your own emotions, and those of the people around you. A CareerBuilder survey of 2,600 hiring managers revealed that 71% valued high EQ over IQ, citing the reasons of effective leadership, steadfastness under pressure and good conflict resolution abilities as key outcomes of high EQ. Leaders and teams that are able to extend empathy, adaptability, collaborative spirit and positive communication, often perform better on employee engagement, staff retention, and overall business performance. This two-day course leverages the Enneagram profile to help you unpack your personality traits and interpersonal style. Get set to shift your mindset and learn practical ways to regulate your emotions including stress, fear and anger. Pave the way for a better you, build a cohesive team, and ultimately, enjoy a more productive, meaningful and exciting personal and corporate journey.

EQ Workshop to Manage Self & Others for Success
COURSE OUTLINE FOR 2-DAY TRAINING PROGRAMME

REVIEW THE DIFFERENCES BETWEEN COGNITIVE AND EMOTIONAL INTELLIGENCE AT THE WORKPLACE

1. Discover the key competencies and aspects of emotional intelligence

  • Review the differences between cognitive and emotional Intelligence, and their importance at the workplace
  • Define emotional intelligence and understand its four key competencies
  • Recognise the impact of emotional and social intelligence on interpersonal relations

DEVELOP EMOTIONAL COMPETENCE TO BETTER MANAGE PERSONAL FEELINGS AND ACTIONS UNDER DIFFERENT SETTINGS

2. Gain self awareness through the Enneagram to monitor personal emotions and actions that affect work performance and interpersonal relationships

  • Identify one’s emotional states, their triggers and effect on self, performance and relationships
  • Take the Enneagram test to determine your personality type
  • Understand the characteristics of the different Enneagram types
  • Increase emotional intelligence through greater understanding of own emotions

3. Apply emotional intelligence to manage personal impulses and reactions when interacting with customers and colleagues in diverse contexts

  • Explore ways to improve control and expression of personal emotions and behaviour
  • Apply emotional intelligence to leverage personal strengths and develop areas of growth
  • Enhance leadership and managerial competencies through emotional intelligence

ENHANCE SOCIAL INTELLIGENCE TO BE MORE EMPATHETIC AND ACCEPTING OF PEOPLE FROM DIFFERENT BACKGROUNDS AND IN CHALLENGING SITUATIONS

4. Develop social awareness of others’ perspectives and feelings through the Enneagram to increase empathy and inclusiveness amid diversity challenges

  • Assess the emotional climate of an environment
  • Recognise the emotional strengths and weaknesses of others
  • Demonstrate empathy by acknowledging the feelings and perspectives of individuals, taking also into consideration, their culture, background, preferences and needs

5. Build resilience to effectively manage difficult conversations and challenging scenarios

  • Adopt the STARS strategy to manage self and coach others in challenging times and situations
  • Manage interpersonal and intercultural relationships to promote positive outcomes for individuals, teams and the organisation
  • Diffuse interpersonal conflicts and seek to prevent potential miscommunication

TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION

COURSE FEES

SkillsFuture SG Accredited – Eligible for Training Grant, Absentee Payroll & Use of SkillsFuture Credit

Boost Emotional and Social Intelligence with the Enneagram is a SkillsFuture-accredited training programme that is eligible for various training subsidies. The actual fee payable is dependent on the company’s incorporation type in Singapore (SME/non-SME), GST-registration status, and the nationality, age and salary range of training participants.

Participant’s Profile Singapore Citizen
>= 40 years
Singapore Citizen
>= 35 years & earning
<= $2,000 per month
Singapore Citizen
21-39 years /
S’pore PR >= 21 years
Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee $450.00 $450.00 $450.00 $450.00
Add: 7% GST on Full Course Fee $31.50 $31.50 $31.50 $31.50
Less: SSG Training Grant – $400.00 – $424.00 – $400.00 N.A.
Amount Payable $81.50 $57.50 $81.50 $481.50
Less: Absentee Payroll Subsidy – $120.00 – $120.00 – $120.00 N.A.
Participant’s Profile Singapore Citizen
>= 40 years
Singapore Citizen
>= 35 years & earning
<= $2,000 per month
Singapore Citizen
21-39 years /
S’pore PR >= 21 years
Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee $450.00 $450.00 $450.00 $450.00
Add: 7% GST on Full Course Fee $31.50 $31.50 $31.50 $31.50
Less: SSG Training Grant – $400.00 – $424.00 – $272.00 N.A.
Amount Payable $81.50 $57.50 $209.50 $481.50
Less: Absentee Payroll Subsidy – $72.00 – $72.00 – $72.00 N.A.
Participant’s Profile Singapore Citizen
>= 40 years
Singapore Citizen
>= 35 years & earning
<= $2,000 per month
Singapore Citizen
21-39 years /
S’pore PR >= 21 years
Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee $450.00 $450.00 $450.00 $450.00
Add: 7% GST on Full Course Fee $31.50 $31.50 $31.50 $31.50
Less: SSG Training Grant – $400.00 – $424.00 – $272.00 N.A.
Amount Payable $81.50 $57.50 $209.50 $481.50

IN-HOUSE CORPORATE CLASS

If you are planning to organise one or more dedicated training run(s) for your team, here are some considerations you may wish to discuss with us:

  • Class Size – Our recommended minimum class size is 10 participants. If your group is smaller than this, we’d recommend that you consider our open enrolment classes instead. For optimum learning conditions, our classes are typically capped at 20 participants. At times, due to specific learning needs, we can make alternative arrangements. Do let us know what you envision your final team enrolment numbers to be.

  • Participant Profile – Are you considering organising this training for leaders and managers? Are the participants mainly frontline or back office staff? Do they interact more with customers or internal stakeholders? A relatively homogeneous participant profile usually facilitates the discussion of relevant application scenarios and pitching learning at a level that is comfortable for all participants. However, there are also merits of having a diverse group of learners, particularly to observe different personality types and traits.

  • Training Contextualisation – What has prompted you to organise this training programme? Are there specific concerns that should be emphasised through the training? Are there scenario examples you’d like our trainers to address in class? Let’s discuss contextualisation preferences.

  • Training Venue – Do you plan to hold the training at your organisation’s premises? Or do you require an external training venue?

  • Proposed Schedule – When are you planning to schedule the training run(s)? Are there specific days of the week or month that works better for your team, or black-out dates we should avoid?

OPEN-ENROLMENT PUBLIC CLASS

If you are thinking of enrolling yourself, your colleagues and/or your friends for our open-enrolment public run classes, the following information may come in handy:

  • Company-Sponsored – If you are planning to enrol yourself or your colleagues as company-sponsored training participants, your company can apply for SkillsFuture SG’s Training Grant and Absentee Payroll subsidy through SkillsConnect (SCN). There is no need to tap on personal SkillsFuture Credit to cover the course fees.

  • Self-Sponsored – If you are a Singapore Citizen aged 25 years and above, and have not fully utilised your SkillsFuture Credit (SFC), you can apply to pay for the course fees through SFC. If you are a Singapore Citizen between 21 to 30 years old with a Post-Secondary Education Account (PSEA), you may also apply to pay for your own or your siblings’ course fees through PSEA. Once your registration is processed, we will send you an invoice for your claim of SFC or PSEA, and guide you through the simple administrative process. You do not need to make any payment if you apply to use your SFC or PSEA before the course start date.

  • Workfare Training Support (WTS) – If you are a Singapore Citizen aged 35 years and above, and earn an average gross monthly income of not more than S$2,000, you can enjoy higher training funding of up to 95% of the course fee. You may also qualify for a S$200 Training Commitment Award (TCA) plus additional training allowances upon completion of the training programme.

  • Open Enrolment Dates – Please find our training dates in our online registration form as well as our website footer in the grey bar below. We look forward to welcoming you at an upcoming class!

Download Brochure

BOOST EMOTIONAL & SOCIAL INTELLIGENCE
WITH THE ENNEAGRAM

Course Code: CRS-Q-0038832-RET
Download Brochure
EQ Workshop to Manage Self and Others for Success