Team Imageworks - Get to know our trainers and training methodology

WHAT DRIVES US

On a mission to elevate brand identity through people

Appearance, Actions, Attitudes. These are the 3As we live by. The very same 3As that are ingrained in our training and consultancy, to bring out the best in people and help them live better lives. By enhancing these everyday competencies in organisations, we humanise brand communication to add value to our corporate clients. We align the image of our learners to their personal and professional brand, cultivate superior customer experiences, promote effective communication and foster interpersonal relationships.

Established in 1995, we have over 27 years of experience in enhancing the polish in people that yields noticeable results. We have worked with clients from different walks of life across diverse industries and cultures, making us the leading image consultancy and training organisation in Asia today.

As adult educators, we constantly seek to improve ourselves through reflective practice, peer review, research and development, as well as continuing education with respected organisations like the Association of Image Consultants International (AICI) and the Institute for Adult Learning (IAL). It is our way of assuring our clients that we are committed to keeping up-to-date with the changing times.

In living out our Imageworks brand, we are guided by NICE, an acronym for our core values of Nurturing, Integrity, Creativity and Excellence: we are nurturing towards our staff and clients; we discharge our duties with integrity; we inject creativity into our learning experiences, and continually strive for excellence in all that we do. These explain why we are award-winning, and known as ‘a true leader of the image industry’.

WHAT MAKES OUR TEAM UNIQUE

… and why our clients choose to work with us!

PROFESSIONAL TRAINERS & EDUCATORS

Everyone learns differently. Our 100% ACTA-certified trainers enhance learning through interactive facilitation techniques, innovative visual aids, relevant case studies, simulated role plays and impactful learner demonstrations that lead to effective transfer of learning.

CERTIFIED SUBJECT MATTER EXPERTS

Our trainers are certified image consultants and trained subject matter experts in personal branding, professional image, social intelligence, communications and customer experience management. Our active practice of these skills allow us to coach our trainees with relevant and applicable life skills.

STRONG CORPORATE BACKGROUND

Our trainers have solid corporate track records, rich career experiences and a deep appreciation for business and human resource issues. We are thus able to contextualise training effectively and motivate learners with practical insights that they can relate to.

MULTI-INDUSTRY PRACTITIONERS

We design our training to cater to different industries, and adapt it to ensure an inclusive environment for our learners. We work closely with industry partners to incorporate real-life scenarios for learning. It’s no wonder that our clients often come back for more!

MEET OUR TEAM OF SPECIALISTS

Tap into our expertise to inspire, equip & empower your people

CHRISTINA ONGFounder

Christina is a highly-regarded, powerful and charismatic speaker and trainer who hones subject expertise in image consulting, communication effectiveness and service excellence. As one of the 19 AICI Certified Image Masters in the world, and the first in Asia, she is a visionary industry trailblazer, with numerous newspaper and magazine feature articles, and appearances on local and regional television and radio.

SERENA CHANManaging Partner

Serena is a strong advocate for strategic branding and people development. She oversees the training curriculum and courseware development initiatives at Imageworks, specific training contextualisation to meet client needs, and the overall business operations and management of the company. A versatile, extroverted and all-rounded leader, Serena is also a Gallup-certified Strengths Coach who desires to bring out the best in people.

SHERRIN LIMTraining Director

Sherrin is an energetic, eloquent and effectively bilingual trainer with more than 12 years of experience in customer service management. Her training experience started from her employment with Singapore Airlines, where she helped to achieve high standards in grooming and etiquette. Sherrin is also a certified NLP and EQ coach and trainer, and volunteers at the Singapore Hokkien Huay Kuan to contribute to the community.

KOH SING MINGPrincipal Consultant, Service Excellence

Sing Ming is an accomplished organisational development consultant and facilitator, with more than 30 years of experience in helping clients initiate and implement impactful programmes for organisational growth. He is a certified Singapore Quality Award (SQA) assessor and is a captivating trainer in sharing service-related stories and real-life experiences. His track record in developing consulting and training interventions is extensive.

CINDY TIENAssociate Director

Cindy is a seasoned trainer and speaker in personal branding, emotional quotient and social intelligence. A lifelong learner, Cindy is certified in Image Management, Behavioural Consulting and Emotional Intelligence, and holds professional memberships in Asia Professional Speakers Singapore (APSS), Association of Image Consultants International (AICI) and Primetime’s Keynote Asia’s Women Speakers.

SU PEI LINAssociate Director

Pei Lin is a systematic and practical trainer, whose forte lies in distilling key protocol, etiquette and image concepts to participants. She joined Imageworks in 2009, after a a decade in the civil service. Pei Lin understands the challenges of today’s competitive operating environment and helps participants transform knowledge into action. She is also effectively bilingual, with proficiency in both English and Mandarin.

LARA DUDLEYSr Consultant & Corporate Trainer

Lara is a visionary leader and super networker. With experiences across finance, consulting and the built environment sectors, she is always resourceful and helpful. Since graduating from University College, London, her work has taken her from the UK to Mongolia to Australia and most places in between. She is now happily settled in Singapore. Lara is a cultural and emotional intelligence champion at Imageworks.

WONG KUM YOKESenior Consultant, Service & Performance

Kum Yoke has an active career of more than 20 years in human capital development and business process re-engineering. Her expertise lies in delivering consultancy and training services in performance and change management, transforming teams to meet organisational goals. Kum Yoke is well experienced across many cross-cultural contexts and has the innate ability to connect with a wide range of audience.

ABIGAIL CHEONGLearning Consultant & Corp Trainer

Abigail is a warm and engaging trainer with a strong ability to connect well with training participants through her sense of humor and sensitivity to issues and emotions. Her image and etiquette mastery has enabled her to positively impact learners to contribute to their personal and professional development. Apart from facilitating training for adults, Abigail has been guiding children and youths in character building for the past 15 years.

CLARINDA LIMLearning Consultant & Corp Trainer

Clarinda is an effective trainer with a high level of refinement in her elegant style and demeanour. She is one who thinks critically, analyses deeply and communicates clearly when aligning training solutions with talent development needs. With an empathetic and nurturing style, Clarinda inspires her training participants to raise the bar on their personal brand in an authentic manner, and to put learning into action.

RAE PNGLearning Consultant & Corp Trainer

Rae is an enthusiastic and approachable trainer with vast expertise in personal branding, service delivery and sales management. She is effectively bilingual and connects well with learners through her authenticity. Rae’s zest for life is manifested through her zeal in pursuing beauty, fitness and healthy living. Apart from facilitating training at Imageworks, Rae is also a Programme Manager at the Academy of Image Mastery.

TAMMY XUSr Manager, Learning & Operations

Tammy is a detail-oriented training facilitator and manager, recognised for her meticulous organisational skills. She plays a crucial role in ensuring the smooth and effective delivery of all training sessions, maximising learning outcomes for Imageworks’ participants. An AIM-certified colourist with a stylish sense of fashion, Tammy is also a passionate advocate for personal development, particularly in wellness and healthy living.

TAN XIN YIClient Partnerships Manager

Xin Yi is a caring team player who sees the good in people. She began her career with Singapore Airlines and naturally extended service from the heart. She continued to do so in her next role as a Career Consultant at WSG, where she connected Singaporeans with job opportunities. Xin Yi’s desire to help people coupled with her interest in personal branding led her to Imageworks, where she finds the work meaningful and transformative.

MORE ABOUT EACH TRAINER

OUR TRAINING METHODOLOGY

Imageworks’ training programmes are customised to meet the needs and specific requirements of each training group and/or individual. We use a facilitation process that inspires, equips and empowers the participant to elevate his/her personal brand, image, etiquette and first impressions management, from vision to action. Through our educational and experiential learning sessions, participants acquire the knowledge and skills to present themselves with greater confidence and influence on a day-to-day basis. Consequently, personal habits and work attitudes also become noticeably more desirable.

The design philosophy, consultation approach and methodology of Imageworks is based on sound image principles and practices from our industry’s foremost image masters and which are recognised by the Association of Image Consultants International (AICI). Imageworks is a related company of the Academy of Image Mastery (Asia’s leading image consulting academy), facilitator of Gallup’s CliftonStrengths assessments, and a SkillsFuture SG Approved Training Organisation.

To optimise learning, interactive activities have been planned for every training module that will provide participants with a visual and hands-on learning experience. Imageworks’ well-organised information and tips also make concepts easier to remember and apply. In addition, our training programmes promote team-bonding, bringing colleagues closer together through active learning.

WHAT KEEPS US BUSY

Training Facilitation

Training Contextualisation

Corporate Consultancy

Personal Coaching

VIEW CLIENT LIST

Putting our clients' interest at heart

Our high percentage of repeat clients bears testimony of our training effectiveness