How well do you understand your own emotions and their impact on your actions at work?

What strategies can you use to remain composed during high-pressure situations?

How can empathy help you build trust and strengthen workplace collaboration?

Your emotions are your greatest professional asset

In today’s diverse workplace, professionals must navigate emotional complexity while maintaining meaningful connections across diverse teams. Yet many executives and managers struggle to manage stress, understand different perspectives, or stay resilient under pressure.

Cultivate Awareness, Resilience, and Empathy with EQ is designed to equip your team with the competencies to recognise, understand, and manage emotions in themselves and others. Participants will learn practical tools to monitor their emotions, build resilience, practise empathy, and apply emotionally intelligent communication strategies to enhance workplace interactions. By developing greater self-awareness, resilience, empathy, and relationship management skills, learners will be empowered to create more collaborative, inclusive, and psychologically safe work environments.

CULTIVATE AWARENESS, RESILIENCE, AND EMPATHY WITH EQ
COURSE OUTLINE FOR 1-DAY TRAINING PROGRAMME

THE 4 COMPETENCIES OF EMOTIONAL INTELLIGENCE

  1. Examine the 4 key competencies of emotional intelligence
  • Define emotional intelligence (EQ) and its four key competencies
  • Recognise the impact of emotional intelligence on awareness, resilience and empathy

PRACTISE SELF-AWARENESS AND MANAGEMENT

  1. Assess personal thoughts, feelings and actions to enhance self-awareness in handling diverse situations
  • Examine how thoughts, feelings and actions influence one another
  • Explore various methods to increase self-awareness
  • Apply TFA Tracking to monitor how you think, feel, and act
  • Evaluate your emotional needs and their impact on self-identity and management
  • Review your emotional log to gain greater understanding of personal emotions
  1. Demonstrate resilience when facing stress and challenging situations to strengthen self-management
  • Explore the STARS methods to build resilience
  • Apply the STARS methods to manage stress and enhance resilience

DEVELOP SOCIAL AWARENESS AND RELATIONSHIP MANAGEMENT SKILLS

  1. Develop social awareness of others’ perspectives and emotions to foster empathy and inclusiveness in diverse environments
  • Analyse DRAPE diversity markers to assess emotional climate
  • Foster inclusivity through the 3Es of Embrace, Empower, Encourage
  1. Apply emotional intelligence when interacting with others to improve relationship management
  • Demonstrate empathy amid diversity challenges to promote opportunities to connect
  • Practise wholehearted listening to develop greater empathy of others’ thoughts and feelings
  • Adapt Visual, Verbal, and Vocal communication in empathic interactions
  • Navigate difficult and emotional conversations through a thoughtful and structured approach

TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION

COURSE FEES

SkillsFuture Accredited – Eligible for Training Grant, Absentee Payroll & Use of SkillsFuture Credit/Enterprise Credit

Funding validity from 11 Aug 2025 to 20 Jul 2027

Our Cultivate Awareness, Resilience, and Empathy with EQ training programme is SkillsFuture-accredited and eligible for various training subsidies. Thus, the actual fee payable is mostly dependent on the company’s incorporation type in Singapore (SME/non-SME). Other factors that affect the final fee include GST-registration status, and the nationality, age and salary range of training participants.

As this is an SSG-funded programme, Singapore Citizen and Singapore Permanent Resident learners must record their attendance electronically via the SingPass app, meet a minimum attendance of 75% of the training hours, and pass the competency-based assessments to successfully complete the course and qualify for funding. Absentee Payroll is a grant for Singapore-registered companies (excluding government entities) to defray manpower cost, capped at $100,000 p.a. Excluded from our invoice for course fees, employers have to endorse their employees’ details in the Enterprise Portal for Jobs & Skills (EPJS) after their course completion to facilitate funding disbursement.

Please click on one of the 3 tabs below to review the relevant fees.

Participant’s Profile Singapore Citizen
>= 40 years		 Singapore Citizen
21-39 years /
S’pore PR >= 21 years		 Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee (incl 9% GST) $327.00 $327.00 $327.00
Less: SSG Training Grant – $210.00 – $150.00 N.A.
Amount Payable (incl GST) $117.00 $117.00 $327.00
Less: Absentee Payroll – $32.63 – $32.63 N.A.
Net Training Investment (excl GST) $57.38 $117.38 $300.00
Participant’s Profile Singapore Citizen
>= 40 years		 Singapore Citizen
21-39 years /
S’pore PR >= 21 years		 Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee (incl 9% GST) $327.00 $327.00 $327.00
Less: SSG Training Grant – $210.00 – $150.00 N.A.
Amount Payable (incl GST) $117.00 $177.00 $327.00
Less: Absentee Payroll – $32.63 – $32.63 N.A.
Net Training Investment (excl GST) $57.38 $117.38 $300.00
Participant’s Profile Singapore Citizen
>= 40 years		 Singapore Citizen
21-39 years /
S’pore PR >= 21 years		 Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee (incl 9% GST) $327.00 $327.00 $327.00
Less: SSG Training Grant – $210.00 – $150.00 N.A.
Amount Payable (incl GST) $117.00 $177.00 $327.00

IN-HOUSE CORPORATE CLASS

Planning to organise one or more corporate training run(s) for your team? You may wish to discuss the following with us:

  • Class Size

    Our minimum class size is 12 participants per class. Should your group be smaller than this, do consider our open enrolment classes. For optimal learning, we tend to limit our class size to 25 participants as well. If your team has any other specific needs, we are happy to make special arrangements too. Let us know what you expect the final enrolment numbers to be.

  • Participant Profile

    What are the job roles of the participants? How experienced are they in customer service and how involved are they in problem-solving? Generally, having learners with similar profiles helps us to choose application scenarios that are more relevant and relatable. It also allows us to conduct the training at a level that is more comfortable for all learners. On the other hand, enrolling participants from different backgrounds allows for a more dynamic learning environment. The training session would also be a great place to share ideas across departments or offer team bonding opportunities.

  • Training Contextualisation

    Are there specific concerns that should be emphasised through the training? Or would there be scenario examples that you would like our trainers to address in class? Let’s discuss your preferences in view of these contexts.

  • Training Venue

    Do you plan to hold the training at your organisation’s premises or at an external training venue?

  • Proposed Schedule

    When are you planning to schedule the training run(s)? Lastly, are there specific days of the week or month that works better for your team? Likewise, are there black-out dates that we should avoid?

OPEN-ENROLMENT PUBLIC CLASS

Thinking of enrolling yourself, colleagues or friends for our public run classes? The following information may come in handy:

  • Company-sponsored

    If you are enrolling yourself or your colleagues as company-sponsored training participants, simply let us know and we will take care of the Training Grant and Absentee Payroll applications under SkillsFuture SG. There is no need to tap on personal SkillsFuture Credit to pay for the course fees.

  • Self-Sponsored

    As long as you are a Singapore Citizen aged 25 years and above, and have not fully utilised your SkillsFuture Credit (SFC), you can apply to pay for the course fees through SFC. In addition, if you are a Singapore Citizen between 21 to 30 years old with a Post-Secondary Education Account (PSEA), you may also apply to pay for your own or your siblings’ course fees through PSEA. Once your registration is processed, we will send you an invoice for your claim of SFC or PSEA. After that, we will guide you through the simple administrative process. You do not need to make payment if you apply to use SFC or PSEA before the course start date.

  • Workfare Skills Support (WSS)

    Extra support is also available if you are a Singapore Citizen aged 35 years and above, and earn an average gross monthly income of not more than S$2,300. Meeting the above criteria may qualify you for a S$100 Training Commitment Award (TCA) as well as other training allowances

  • Open Enrolment Dates

    Due to the limited public classes, we hope that you will find one of the following dates suitable. We look forward to welcoming you at an upcoming class!

DISCUSS YOUR TRAINING NEEDS

OPEN ENROLMENT DATES FOR CULTIVATE AWARENESS, RESILIENCE, AND EMPATHY WITH EQ PROGRAMME

As we are currently gauging interest, we will provide an update once the next public run date has been scheduled.

Classes will be held from 9am to 6pm unless otherwise stated.
Kindly note that class commencement is subject to minimum class enrolment numbers.

REGISTER FOR OPEN ENROLMENT

Can’t seem to find a suitable date? Enter your contact details so that we can keep you posted on new classes.

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    CULTIVATE AWARENESS, RESILIENCE, AND EMPATHY WITH EQ

    Course Code: TGS-2025057116
    Download Brochure