Your people are the face of your organisation.

Do they look, communicate and conduct themselves like the industry’s best representatives?

How can you inspire and equip them for personal empowerment and corporate excellence?

Appearance, Actions, Attitudes

All brands need to be experienced. Imageworks empowers your people and breathes life into your brand through their professional presence and networking capabilities. We inspire every individual to project a credible impression through their Appearance, Actions and Attitude that establishes trust. We equip them to align their personal brand with the organisation’s corporate brand. We enable them to step forward with greater confidence and influence to deliver improved customer experiences and stakeholder engagement.

Managing one’s personal brand is a dynamic process. Through our highly interactive and engaging training workshops, we help our learners acquire valuable life skills to adapt and evolve their professional presence and networking competencies. Get set to embrace a more effective branding through people service culture within your organisation.

PROFESSIONAL PRESENCE & NETWORKING FOR EFFECTIVE STAKEHOLDER ENGAGEMENT
COURSE OUTLINE FOR 2-DAY TRAINING PROGRAMME

IBF-STS Accredited: TGS-2022602519
Eligible for IBF Course Fee Subsidy

Course Objectives

  1. Develop a personal brand to project professional presence, create positive first impressions and establish trust at stakeholder meetings.
  2. Synthesise business etiquette and social intelligence skills to exude finesse in stakeholder engagements.
  3. Enhance gravitas, confidence and influence through dressing and grooming, body language and conversational competencies.
  4. Network with impact to build rapport and foster business relationships.

Course Overview

DURATION

  • 15 training hours facilitated over 2 days

TRAINING MODES

  • Face-to-face in-person classroom training
  • Virtual live class / synchronous e-learning

ASSESSMENT

  • MCQ

WHO SHOULD ATTEND?

  • Relationship Managers, Assistant Relationship Managers & Relationship Officers
  • Client Services Managers, Client Advisors & Associates
  • Branch & Centre Managers

INDUSTRY SEGMENTS:

  • Private Banking & Wealth Management
  • Retail Banking
COURSE FEES
  • Full Course Fee per Participant: S$750 (excl GST) / S$817.50 (incl GST)
  • Net Course Fee per Singaporean/PR (with 50% IBF-STS funding): S$375 (excl GST) / $442.50 (incl GST)
  • Net Course Fee per Singaporean ≥ 40 years (with 70% IBF-STS funding): S$225 (excl GST) / $292.50 (incl GST)
  • GST is not applicable for funding support

As this is an IBF-funded programme, Singapore Citizen and Singapore Permanent Resident learners must record their attendance electronically via the SingPass app, meet a minimum attendance of 75% of the training hours, and pass the competency-based assessments to successfully complete the course and qualify for funding.

TECHNICAL SKILLS & COMPETENCIES (TSCs)

  • Customer Experience Management (Level 3)
  • Networking (Level 3)

ABOUT IBF STANDARDS

The IBF Standards are a set of competency standards for financial skills. These Standards are developed in partnership with industry leaders and provide a professional development and skills roadmap for financial sector practitioners to excel in their respective job roles. They currently cover 12 industry segments in the financial sector. Find out more at www.ibf.org.sg

IN-HOUSE CORPORATE CLASS

Planning to organise one or more corporate training run(s) for your team? You may wish to discuss the following with us:

  • Class Size

    Our minimum class size is 15 participants per class. Should your group be smaller than this, do consider our open enrolment classes. For optimal learning, we tend to limit our class size to 25 participants as well. If your team has any other specific needs, we are happy to make special arrangements too. Let us know what you expect the final enrolment numbers to be.

  • Participant Profile

    What are the job roles of the participants? How experienced are they in customer service and how involved are they in problem-solving? Generally, having learners with similar profiles helps us to choose application scenarios that are more relevant and relatable. It also allows us to conduct the training at a level that is more comfortable for all learners. On the other hand, enrolling participants from different backgrounds allows for a more dynamic learning environment. The training session would also be a great place to share ideas across departments or offer team bonding opportunities.

  • Training Contextualisation

    Are there specific concerns that should be emphasised through the training? Or would there be scenario examples that you would like our trainers to address in class? Let’s discuss your preferences in view of these contexts.

  • Training Venue

    Do you plan to hold the training at your organisation’s premises or at an external training venue?

  • Proposed Schedule

    When are you planning to schedule the training run(s)? Lastly, are there specific days of the week or month that works better for your team? Likewise, are there black-out dates that we should avoid?

OPEN-ENROLMENT PUBLIC CLASS

Thinking of enrolling yourself, colleagues or friends for our public run classes? The following information may come in handy:

  • Company-sponsored

    Are you enrolling yourself or your colleagues as company-sponsored training participants? If you are, your company can apply for SkillsFuture’s Training Grant and an Absentee Payroll subsidy through SkillsConnect (SCN)! As such, there is no need to tap on personal SkillsFuture Credit to cover the course fees.

  • Self-Sponsored

    As long as you are a Singapore Citizen aged 25 years and above, and have not fully utilised your SkillsFuture Credit (SFC), you can apply to pay for the course fees through SFC. In addition, if you are a Singapore Citizen between 21 to 30 years old with a Post-Secondary Education Account (PSEA), you may also apply to pay for your own or your siblings’ course fees through PSEA. Once your registration is processed, we will send you an invoice for your claim of SFC or PSEA. After that, we will guide you through the simple administrative process. You do not need to make payment if you apply to use SFC or PSEA before the course start date.

  • Workfare Skills Support (WSS)

    Extra support is also available if you are a Singapore Citizen aged 35 years and above, and earn an average gross monthly income of not more than S$2,300. Meeting the above criteria may qualify you for a S$100 Training Commitment Award (TCA) as well as other training allowances

  • Open Enrolment Dates

    Due to the limited public classes, we hope that you will find one of the following dates suitable. We look forward to welcoming you at an upcoming class!

DISCUSS YOUR TRAINING NEEDS

OPEN ENROLMENT DATES FOR PROFESSIONAL PRESENCE & NETWORKING

21 & 22 Nov 2024 (Thu & Fri)

Classes will be held from 9am to 6pm on both days. Kindly note that classes will only commence when minimum enrolment numbers are met.

REGISTER FOR OPEN ENROLMENT

Can’t seem to find suitable dates? Enter your contact details so that we can keep you posted on new classes.

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    PROFESSIONAL PRESENCE & NETWORKING FOR EFFECTIVE STAKEHOLDER ENGAGEMENT

    Course Code: TGS-2022602519
    Download Brochure
    Download brochure