Can you recognise hidden innovation opportunities in everyday experiences?

Do you have the tools to transform creative ideas into practical solutions?

Are you ready to present innovations that capture stakeholder buy-in and drive organisational growth?

Become a catalyst for change in your organisation

In today’s competitive service landscape, organisations face a stark choice: innovate or become irrelevant. But where do breakthrough ideas come from? How do you move from creative thinking to implementable innovation?

This dynamic course equips you with proven methodologies to generate, evaluate, and champion service innovations that transform how your organisation delivers value. Through interactive exercises and proven techniques, you’ll develop your capacity to see the extraordinary in the ordinary. You’ll master creative methods like Random Word and SCAMPER techniques to generate fresh ideas. You’ll learn to evaluate concepts rigorously and present them compellingly. Most importantly, you’ll gain the confidence to become a service innovation champion in your organisation.

A group of working professionals of diverse ethnicities are seated around a table, excited over a discussion at a table with lots of sticky notes and digital devices.
GENIUS: GENERATE NEW IDEAS TO UNLEASH SERVICE INNOVATION
COURSE OUTLINE FOR 1-DAY TRAINING PROGRAMME

ANALYSE THE SIGNIFICANCE OF SERVICE INNOVATION WITHIN THE ORGANISATION

  1. Evaluate the importance of service innovation to the organisation
  • Recognise how service innovation drives competitive advantage and organisational growth
  • Understand the mindset and key concepts of creativity and service innovation
  • Exercise imagination to “Look at the Ordinary and See the Extraordinary”
  1. Examine 4 categories of service innovation
  • Explore the 4 types of service innovation
  • Understand the mission and purposes of service innovation in different contexts

UTILISE INNOVATIVE TECHNIQUES FOR IDEATION AND TRANSFORMATION

  1. Apply creative techniques to generate service innovation ideas to transform the customer experience
  • Discover the Service Innovation Process
  • Understand the Principle of Divergence and Convergence
  • Look for opportunities in unexpected places
  • Apply Forced Association Techniques to generate potential service innovations

EVALUATE SERVICE INNOVATION IDEAS TO SELECT PROMISING SOLUTIONS

  1. Assess service innovation ideas in line with organisational evaluation criteria
  • Identify and develop evaluation criteria aligned with organisational priorities
  • Apply techniques to evaluate ideas for optimal solutions
  1. Prepare to present the service innovation idea with impact
  • Understand what makes an effective mock-up
  • Explore different types of mock-ups

PRESENT MOCK-UP OF SERVICE INNOVATION IDEAS AND FOLLOW-UP ACTION PLANS

  1. Present mock-up of service innovation ideas to stakeholders
  • Plan and check presentation details
  • Calculate the Return on Ideas (ROI)
  • Deliver compelling Elevator Pitches
  1. Develop implementable action plans based on stakeholder decisions
  • Create action plans in tabulated form
  • Explore the ABCDE Method of refining ideas
  • Translate stakeholder feedback into concrete next steps

TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION

COURSE FEES

SkillsFuture Accredited – Eligible for Training Grant, Absentee Payroll & Use of SkillsFuture Credit/Enterprise Credit

Funding validity from 21 Nov 2023 to 20 Nov 2027

Our Generate New Ideas to Unleash Service Innovation training programme is SkillsFuture-accredited and eligible for various training subsidies. Thus, the actual fee payable is mostly dependent on the company’s incorporation type in Singapore (SME/non-SME). Other factors that affect the final fee include GST-registration status, and the nationality, age and salary range of training participants.

As this is an SSG-funded programme, Singapore Citizen and Singapore Permanent Resident learners must record their attendance electronically via the SingPass app, meet a minimum attendance of 75% of the training hours, and pass the competency-based assessments to successfully complete the course and qualify for funding. Absentee Payroll is a grant for Singapore-registered companies (excluding government entities) to defray manpower cost, capped at $100,000 p.a. Excluded from our invoice for course fees, employers have to endorse their employees’ details in the Enterprise Portal for Jobs & Skills (EPJS) after their course completion to facilitate funding disbursement.

Please click on one of the 3 tabs below to review the relevant fees.

Participant’s Profile Singapore Citizen
>= 40 years		 Singapore Citizen
21-39 years /
S’pore PR >= 21 years		 Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee (incl 9% GST) $327.00 $327.00 $327.00
Less: SSG Training Grant – $210.00 – $150.00 N.A.
Amount Payable (incl GST) $117.00 $117.00 $327.00
Less: Absentee Payroll – $31.50 – $31.50 N.A.
Net Training Investment (excl GST) $58.50 $118.50 $300.00
Participant’s Profile Singapore Citizen
>= 40 years		 Singapore Citizen
21-39 years /
S’pore PR >= 21 years		 Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee (incl 9% GST) $327.00 $327.00 $327.00
Less: SSG Training Grant – $210.00 – $150.00 N.A.
Amount Payable (incl GST) $117.00 $177.00 $327.00
Less: Absentee Payroll – $31.50 – $31.50 N.A.
Net Training Investment (excl GST) $58.50 $118.50 $300.00
Participant’s Profile Singapore Citizen
>= 40 years		 Singapore Citizen
21-39 years /
S’pore PR >= 21 years		 Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee (incl 9% GST) $327.00 $327.00 $327.00
Less: SSG Training Grant – $210.00 – $150.00 N.A.
Amount Payable (incl GST) $117.00 $177.00 $381.50

IN-HOUSE CORPORATE CLASS

Planning to organise one or more corporate training run(s) for your team? You may wish to discuss the following with us:

  • Class Size

    Our minimum class size is 12 participants per class. Should your group be smaller than this, do consider our open enrolment classes. For optimal learning, we tend to limit our class size to 25 participants as well. If your team has any other specific needs, we are happy to make special arrangements too. Let us know what you expect the final enrolment numbers to be.

  • Participant Profile

    What are the job roles of the participants? How experienced are they in customer service and how involved are they in problem-solving? Generally, having learners with similar profiles helps us to choose application scenarios that are more relevant and relatable. It also allows us to conduct the training at a level that is more comfortable for all learners. On the other hand, enrolling participants from different backgrounds allows for a more dynamic learning environment. The training session would also be a great place to share ideas across departments or offer team bonding opportunities.

  • Training Contextualisation

    Are there specific concerns that should be emphasised through the training? Or would there be scenario examples that you would like our trainers to address in class? Let’s discuss your preferences in view of these contexts.

  • Training Venue

    Do you plan to hold the training at your organisation’s premises or at an external training venue?

  • Proposed Schedule

    When are you planning to schedule the training run(s)? Lastly, are there specific days of the week or month that works better for your team? Likewise, are there black-out dates that we should avoid?

OPEN-ENROLMENT PUBLIC CLASS

Thinking of enrolling yourself, colleagues or friends for our public run classes? The following information may come in handy:

  • Company-sponsored

    If you are enrolling yourself or your colleagues as company-sponsored training participants, simply let us know and we will take care of the Training Grant and Absentee Payroll applications under SkillsFuture SG. There is no need to tap on personal SkillsFuture Credit to pay for the course fees.

  • Self-Sponsored

    As long as you are a Singapore Citizen aged 25 years and above, and have not fully utilised your SkillsFuture Credit (SFC), you can apply to pay for the course fees through SFC. In addition, if you are a Singapore Citizen between 21 to 30 years old with a Post-Secondary Education Account (PSEA), you may also apply to pay for your own or your siblings’ course fees through PSEA. Once your registration is processed, we will send you an invoice for your claim of SFC or PSEA. After that, we will guide you through the simple administrative process. You do not need to make payment if you apply to use SFC or PSEA before the course start date.

  • Workfare Skills Support (WSS)

    Extra support is also available if you are a Singapore Citizen aged 35 years and above, and earn an average gross monthly income of not more than S$2,300. Meeting the above criteria may qualify you for a S$100 Training Commitment Award (TCA) as well as other training allowances

  • Open Enrolment Dates

    Due to the limited public classes, we hope that you will find one of the following dates suitable. We look forward to welcoming you at an upcoming class!

DISCUSS YOUR TRAINING NEEDS

OPEN ENROLMENT DATES FOR GENERATE NEW IDEAS TO UNLEASH SERVICE INNOVATION PROGRAMME

This programme is currently in scheduling. Please express your interest below, and we’ll notify you when new dates are released.

Classes will be held from 9am to 6pm unless otherwise stated.
Kindly note that class commencement is subject to minimum class enrolment numbers.

REGISTER FOR OPEN ENROLMENT

Can’t seem to find a suitable date? Enter your contact details so that we can keep you posted on new classes.

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    GENERATE NEW IDEAS TO UNLEASH SERVICE INNOVATION

    Course Code: TGS-2023040255
    Download Brochure
    Generate New Ideas to Unleash Service Innovation