How does culture differentiate us as individuals, business professionals and co-workers?

Are there better ways to communicate with your global colleagues and stakeholders?

How can you build cohesion, celebrate diversity and pave new ways to work better in your team?

Think local, act global

The modern-day dynamic workplace delights in assembling talents from across the globe, combining varied educational backgrounds, diverse cultural experiences, deep local knowledge, as well as unique strategic perspectives, in order for the business to be equipped to maximise global reach. With the increasing need to communicate and collaborate in a multicultural working environments, it is crucial for business professionals to understand cross-cultural etiquette, adapt communication styles, and acknowledge the perspectives of co-workers or stakeholders who may view the world through different lenses. This course provides insights through a structured framework to explore how different cultures can co-exist, be leveraged on, and lead to rewarding strategy implementation for personal development, team cohesion and business performance.

Cross-Cultural Etiquette Training Workshop for Intercultural Communication
COURSE OUTLINE FOR 1-DAY TRAINING PROGRAMME

EVALUATE THE IMPORTANCE AND CHALLENGES OF MULTICULTURALISM AND GLOCALISATION

1. Examine the international business landscape and key considerations supporting workplace diversity

  • Review the state of multiculturalism and glocalisation in today’s business environment
  • Reflect on the importance of cross-cultural diversity at work
  • Discuss the challenges of working with diverse colleagues, customers, business partners and stakeholders

2. Review how culture influences thoughts, emotions and behaviour, and their resultant impact on individuals, business and society

  • Recognise the three levels of human mental programming
  • Understand how culture affects the way people think, feel and act

ANALYSE CULTURAL DIFFERENCES AND DEVELOP STRATEGIES TO MANAGE DIVERSITY AND ENHANCE COOPERATION

3. Analyse the seven dimensions of culture to foster rapport and enhance business relationships

  •  Do your foreign counterparts value rules over relationships?
  • Do they typically perform better in teams or as individuals?
  • Is there a veil that masks their true emotions, and does it matter?
  • How do they segregate their personal and work life? Should you disrupt that?
  • How would they define success? Are they keen to prove themselves?
  • What is their orientation towards time management?
  • Do they desire to have control over their environment? Are you seen as interfering?

4. Develop strategies with codes of practice to manage diversity and cross-cultural cooperation

  • Compare three different approaches to managing cultural differences
  • Synthesise the different dimensions of culture to develop specific strategies to support diversity and promote intercultural relationships

ADJUST PERSONAL AND LEADERSHIP STYLE THROUGH ETIQUETTE AND COMMUNICATION FOR IMPROVED BUSINESS OUTCOMES

5. Adjust interpersonal style and apply principles of etiquette for effective communication in cross-cultural social and business contexts

  • Adjust individual bias and accountabilities for contributing to a diverse and cooperative work environment
  • Combine universal principles of effective communication to manage more effectively at work
  • Apply key principles of business and social etiquette to connect better with others
  • Adapt meeting and greeting etiquette to project the correct first impressions

6. Lead in managing relationships and communicating expectations to leverage diversity for improved individual, team and organisational outcomes

  • Communicate expectations of cross-cultural awareness as a leader and manager
  • Manage interpersonal and intercultural relationships to promote positive outcomes for individuals, teams and the organisation
  • Diffuse interpersonal conflicts and seek to prevent potential miscommunication

TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION

COURSE FEES

SkillsFuture SG Accredited – Eligible for Training Grant, Absentee Payroll & Use of SkillsFuture Credit

The Glocal Business Landscape: Navigating A Multicultural Environment To Promote Workplace Diversity & Cooperation is a SkillsFuture-accredited training programme that is eligible for various training subsidies. The actual fee payable is dependent on the company’s incorporation type in Singapore (SME/non-SME), GST-registration status, and the nationality, age and salary range of training participants.

Participant’s Profile Singapore Citizen
>= 40 years
Singapore Citizen
>= 35 years & earning
<= $2,000 per month
Singapore Citizen
21-39 years /
S’pore PR >= 21 years
Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee $360.00 $360.00 $360.00 $360.00
Add: 7% GST on Full Course Fee $25.20 $25.20 $25.20 $25.20
Less: SSG Training Grant – $324.00 – $342.00 – $324.00 N.A.
Amount Payable $61.20 $43.20 $61.20 $385.20
Less: Absentee Payroll Subsidy – $60.00 – $60.00 – $60.00 N.A.
Participant’s Profile Singapore Citizen
>= 40 years
Singapore Citizen
>= 35 years & earning
<= $2,000 per month
Singapore Citizen
21-39 years /
S’pore PR >= 21 years
Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee $360.00 $360.00 $360.00 $360.00
Add: 7% GST on Full Course Fee $25.20 $25.20 $25.20 $25.20
Less: SSG Training Grant – $324.00 – $342.00 – $120.00 N.A.
Amount Payable $61.20 $43.20 $265.20 $385.20
Less: Absentee Payroll Subsidy – $36.00 – $36.00 – $36.00 N.A.
Participant’s Profile Singapore Citizen
>= 40 years
Singapore Citizen
>= 35 years & earning
<= $2,000 per month
Singapore Citizen
21-39 years /
S’pore PR >= 21 years
Non-Singapore
Citizen/PR
(Foreigner)
Full Course Fee $360.00 $360.00 $360.00 $360.00
Add: 7% GST on Full Course Fee $25.20 $25.20 $25.20 $25.20
Less: SSG Training Grant – $324.00 – $342.00 – $120.00 N.A.
Amount Payable $61.20 $43.20 $265.20 $385.20

IN-HOUSE CORPORATE CLASS

If you are planning to organise one or more dedicated training run(s) for your team, here are some considerations you may wish to discuss with us:

  • Class Size – Our recommended minimum class size is 10 participants. If your group is smaller than this, we’d recommend that you consider our open enrolment classes instead. For optimum learning conditions, our classes are typically capped at 20 participants. At times, due to specific learning needs, we can make alternative arrangements. Do let us know what you envision your final team enrolment numbers to be.

  • Participant Profile – A relatively homogeneous participant profile usually facilitates the discussion of relevant application scenarios and pitching learning at a level that is comfortable for all participants. Yet for this course, the benefit of enrolling participants from different backgrounds, e.g. to share best practices across departments or offer insights from personal experiences, can enrich learning and make it more dynamic.

  • Training Contextualisation – Which countries does your organisation do business with? How diverse is your workforce? What are the key challenges you anticipate or have experienced, as you try to encourage better onsite and virtual collaboration? Are there scenario examples you’d like our trainers to address in class? Let’s discuss contextualisation preferences.

  • Training Venue – Do you plan to hold the training at your organisation’s premises? Or do you require an external training venue?

  • Proposed Schedule – When are you planning to schedule the training run(s)? Are there specific days of the week or month that works better for your team, or black-out dates we should avoid?

OPEN-ENROLMENT PUBLIC CLASS

If you are thinking of enrolling yourself, your colleagues and/or your friends for our open-enrolment public run classes, the following information may come in handy:

  • Company-Sponsored – If you are planning to enrol yourself or your colleagues as company-sponsored training participants, your company can apply for SkillsFuture SG’s Training Grant and Absentee Payroll subsidy through SkillsConnect (SCN). There is no need to tap on personal SkillsFuture Credit to cover the course fees.

  • Self-Sponsored – If you are a Singapore Citizen aged 25 years and above, and have not fully utilised your SkillsFuture Credit (SFC), you can apply to pay for the course fees through SFC. If you are a Singapore Citizen between 21 to 30 years old with a Post-Secondary Education Account (PSEA), you may also apply to pay for your own or your siblings’ course fees through PSEA. Once your registration is processed, we will send you an invoice for your claim of SFC or PSEA, and guide you through the simple administrative process. You do not need to make any payment if you apply to use your SFC or PSEA before the course start date.

  • Workfare Training Support (WTS) – If you are a Singapore Citizen aged 35 years and above, and earn an average gross monthly income of not more than S$2,000, you can enjoy higher training funding of up to 95% of the course fee. You may also qualify for a S$200 Training Commitment Award (TCA) plus additional training allowances upon completion of the training programme.

  • Open Enrolment Dates – Please find our training dates in our online registration form as well as our website footer in the grey bar below. We look forward to welcoming you at an upcoming class!

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THE GLOCAL BUSINESS LANDSCAPE

Navigating a Multicultural Environment to Promote Workplace Diversity & Cooperation Course Code: CRS-Q-0038714-RET
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Cross-Cultural Etiquette Training Workshop for Intercultural Communication